Refund policy

Return & Exchange Policy

You may request a return or exchange within [7] days of receiving your order in these cases:

  • You received a wrong item (different product, size, colour or model)
  • The item is damaged, defective or faulty on arrival
  • The item is materially different from the description or pictures on our store
  • Items or parts are missing

Conditions for return:

  • The product must be unused, unwashed and in original condition with tags, packing, accessories and invoice
  • You must contact us first and receive approval before sending anything back
  • Proof (clear photos or an unboxing video) may be required for damaged, defective or wrong items

Items that cannot be returned (unless defective or wrong):

  • Innerwear, cosmetics, perfumes, personal-care and hygiene items
  • Food and perishable items
  • Customised or made-to-order products
  • Sale or clearance items marked "non-returnable"
  • Digital products and gift cards

Change of mind: [Choose one: We accept change-of-mind returns within 7 days, and the customer pays the return shipping / We do not accept change-of-mind returns].

Return shipping cost: If the error is ours (wrong, damaged or defective item), we bear the return and re-delivery cost. For other returns, the customer pays return shipping. 

Refund Policy

How to request: Contact us at [email] or WhatsApp [phone number] with your order number, reason and photos/video where relevant.

Inspection: After we receive the returned item, we inspect it within [2–3] working days and tell you whether the refund or exchange is approved.

Refund methods and timing:

  • Online/card/wallet payments: refunded to the original payment method within [7–10] working days of approval
  • Cash on Delivery orders: refunded by bank transfer, JazzCash or Easypaisa to the account you provide, within [7–10] working days of approval
  • Store credit or voucher is available if you prefer it

What is refunded: The product price. Original shipping charges are refunded only when the return is due to our mistake (wrong, damaged or defective item). Bank or wallet transfer fees, if any, may be deducted for change-of-mind returns.

Exchange: If your replacement is out of stock, we will offer another item, store credit or a refund.